Shipping Policy

Orders are shipped at the same day or in the next working day.

You will receive an e-mail with your tracking number for you to follow.

Orders will be delivered to the chosen address.

In case of absence, a notification letter is left so you can then pick up the order at the nearest post office. if it happens in portugal or spain, the courier will contact you to schedule the delivery.

We do not accept order cancellations due to the delivery time.

In urgent cases, you can contact us before you order and we will make the most for you to receive it before the usual schedule.

We are not responsible for any Shipping losses.

Shipping has an additional cost to the product price. Shipping time and price may vary due to the location:

Portugal: 4,95€ (24/72H)

Spain: 5,95€ (24/ 72h)

Europe: 5,95€ (5-10 working days)

Worldwide: 10€ (10-15 working days)

Free Shipping to Portugal over 50€.

Free worldwide shipping over 100€.

For more info please contact us: info@kanawashop.com

Return & Exchange Policy

KANAWA allows the exchange of a product purchased by the user for another which is available on the website.

This exchange has a maximum deadline of 15 days and the product cannot have any signs of use or simply damaged. In this case, we do not exchange. 

If the product, in fact, has a manafturing problem or simply does not fit, you should contact us by e-mail: info@kanawashop.com. After we receive the product back and send another one you choose with the same price or even more expensive (in this case you have to pay the difference).

Exchange costs are shared between brand and customer.

Returns are permitted in the same conditions as exchanges are.

Products with a price reduction are not exchanged or returned.