Refund Policy

KANAWA allows the exchange of a product purchased by the user for another which is available on the website. The exchange is only permitted to Portuguese and Spanish addresses.

This exchange has a maximum deadline of 15 days after the delivery and the product cannot have any signs of use or simply be damaged. In this case, we do not exchange. If the product, in fact, has a manufacturing problem or simply does not fit, you should contact us by email: info@kanawashop.com to have the instructions and be advised on choosing the most suitable size and modeling. You should check the product's stock before you send it back to us. After we receive the product back we send another one you choose with the same price or even more expensive (in this case you have to pay the difference).
Exchange costs are shared between brand and customer (customer pays to return the items to us and we pay to send the new items to him).
We do not refund the shipping costs of any purchase.
Returns are permitted in the same conditions as exchanges are. After we receive a return, a refund can take up to 15 working days to appear in the client bank account. Products with a price reduction are not exchanged or returned (this includes all discounts as sale items and also promotional codes).
If you are a foreign customer (not a portuguese or spanish address) and want to exchange an item you should send an email to: info@kanawashop.com, send it back to us with the return label that goes inside the box and make another order on our website.