Refund Policy

KANAWA allows the exchange of a product purchased by the user for another which is available on the website.
This exchange has a maximum deadline of 15 days and the product cannot have any signs of use or simply damaged. In this case, we do not exchange.
If the product, in fact, has a manufacturing problem or simply does not fit, you should contact us by email: info@kanawashop.com. After we receive the product back and send another one you choose with the same price or even more expensive (in this case you have to pay the difference).
Exchange costs are shared between brand and customer (customer pays to return the items to us and we pay to send the new items to him).
We do not refund the shipping costs of any purchase.
Returns are permitted in the same conditions as exchanges are. After we receive a return, a refund can take up to 15 working days to appear in the client bank account. Products with a price reduction are not exchanged or returned (this includes all discounts as sale items and also promotional codes).