Shipping Policy


Orders are shipped at the same day or on the next working day.
You will receive an e-mail with your tracking number for you to follow. Orders will be delivered to the chosen address.
In case of absence, in Portugal or Spain, the courier will contact you to schedule the delivery. In Portuguese and Spanish islands a notification letter is left so you can then pick up the order at the nearest post office. To foreign countries DHL Express contact you before the delivery.
We do not accept order cancellations due to the delivery time.
In urgent cases, you can contact us before you order and we will make the most for you to receive it before the usual schedule.
We are not responsible for any shipping losses.
Shipping has an additional cost to the product price. Shipping time and price may vary due to the location:


Portugal: 4,95€ (24/72H) by MRW
Spain: 4,95€ (24/ 72h) by MRW
Portuguese and Spanish islands: 4,95€ (2-5 working days) by CTT Europe: 20€ (1-3 working days) by DHL Express
Worldwide: 30€ (2-5 working days) by DHL Express
Free Shipping to Portugal over 50€
Free Shipping to Spain over 100€
Free Shipping to Europe over 150€
Free worldwide shipping over 200€

Due to the high number of requests, it may take longer than usual.
Don’t worry, we’re making every effort to make sure your order arrives as soon as possible.
For more info please contact us: info@kanawashop.com